Question 1

What is LOCKIN?

Accepted Answer

LOCKIN is a luggage storage and key box rental service .We offer a convenient and secure service for storing your luggage and personal belongings while you are travelling, sightseeing or simply when you need a safe place to leave them temporarily.

Question 2

Where is LOCKIN?

Accepted Answer

LOCKIN has a presence in several cities in France, with secure premises accessible 7 days a week:Annecy – Old Town & Lake 🔗 lockin-lockers.com/annecy-consigne-bagageAmiens 🔗 https://www.lockin-lockers.com/consigne-bagage-amiens-cathedrale-notre-dameArcachon 🔗 lockin-lockers.com/consigne-bagage-arcachonNantes 🔗 lockin-lockers.com/consigne-bagage-nantesLyon – Part-Dieu & Bellecour 🔗 lockin-lockers.com/lyon-consigne-bagageLille 🔗 lockin-lockers.com/lille-grand-place-flandresParis 🔗 lockin-lockers.com/consigne-bagage-paris-notre-dameEach site offers the same functionality: access control via QR code, simplified booking and automated assistance.

Question 3

What are the opening hours?

Accepted Answer

Automatic lockers : access to the premises from 7am to midnight , 7 days a week.Key boxes : 24/7 access.

Question 4

What services are offered?

Accepted Answer

LOCKIN offers two main services:🧳 Automatic lockers of different sizes (XS, S, M, XL) to store your luggage safely.🔑 Connected key boxes for depositing, retrieving and managing the keys to your tourist accommodations.

Question 5

How do I access the premises? (Access control via QR code)

Accepted Answer

Access to LOCKIN premises is via a secure access control system using a QR code :Create an account:on the touchscreen kiosk on site ,on the website lockin-lockers.com ,or by scanning the QR code displayed on the door of the premises.Please provide your name, surname, email, phone number, and language .Accept the General Terms and Conditions of Sale and Use (GTC/GTU) .You will receive an SMS and an email containing your personal QR code.Scan the QR code on the entrance terminal to unlock the premises.

Question 6

What are the sizes and prices of the lockers available?

Accepted Answer

LOCKIN offers several locker sizes to suit your needs:
XS – for small items, handbags1.50€ / hour9€ / dayS – for a compact backpack2.00€ / hour12€ / dayM – for cabin baggage2.50€ / hour15€ / dayXL – for two large suitcases3.50€ / hour21€ / day

Question 7

Late to pick up my things?

Accepted Answer

⏱️ You have a tolerance of 6 minutes of additional time after the scheduled collection time.After this period, there is no need to extend your locker; the hour started is automatically charged according to the corresponding hourly rate.You will be asked to pay the additional amount when retrieving your belongings to open the locker.

Question 8

How does online booking work?

Accepted Answer

Online booking is only possible for the day:It can be done at lockin-lockers.com/reservation-consigne-bagage.Payment is made via the secure Stripe platform , which accepts:bank cards (Visa, Mastercard, CB),payments via Revolut , WeChat Pay or other compatible solutions.You will then receive an email with all the access instructions.

Question 9

Cancellation conditions

Accepted Answer

Online bookings : cancellation possible up to 48 hours before the start date.On-site : non-refundable.Once the period has started, no refund is possible.

Question 10

How does a LOCKIN key box work?

Accepted Answer

Connected key boxes allow you to drop off and pick up keys 24/7:Rental is done directly on site , from the terminal in the premises.Once the box is assigned, you will receive an email containing all the information : box number, access code and instructions for use.Available options:72 hours ,2 weeks ,1 month .Your mailbox information and instructions to give to your travelers are available at any time in your customer area.🔐 It is also possible to change the opening code remotely from your web interface.

Question 11

Comment prolonger et payer la location de ma boite à clés ?

Accepted Answer

La prolongation de la location de votre boîte à clés se fait directement depuis la webapp LOCKIN, accessible via votre navigateur internet : https://www.lockin-lockers.com/mon-espace

1. Accéder à votre espace client

Connectez-vous à votre compte LOCKIN depuis la webapp.
Une fois connecté, rendez-vous dans votre espace personnel.
Cliquez sur l’onglet « Mes consignes » ou « Locations en cours ».
Vous y retrouverez votre ticket de location correspondant à votre boîte à clés.

2. Activer la prolongation de la location

Pour que votre location se renouvelle, vous devez activer l’option de prolongation depuis votre ticket de location.
Cette activation est indispensable : sans elle, la location ne se renouvelle pas automatiquement à la fin de la période en cours.

3. Déroulement de la prolongation

À la fin de la période de location, si la prolongation est activée :

La location est automatiquement prolongée,
Vous recevez un email contenant un lien de paiement,
Le montant correspondant à la nouvelle période de location est alors à régler.

4. Paiement de la prolongation

Le lien reçu par email vous redirige vers une page de paiement sécurisée Stripe,

Vous pouvez y régler votre prolongation par carte bancaire, Apple Pay, Google Pay
ou via d’autres moyens de paiement éventuellement autorisés par l’exploitant.

Nous n'acceptons pas les mandats de prélèvements SEPA.

Question 12

How do you communicate key collection instructions to your guests?

Accepted Answer

Once you have rented your key box:A ticket corresponding to your rental appears in your web app profile .Click on "Associate a traveler" to grant them access.Provide their contact details (name, surname, email, language, telephone).A traveler account is automatically created , and it receives:an SMS and an email with withdrawal instructions,the QR code for accessing the premises ,the box number and the opening code.

Question 13

What are the deposit restrictions?

Accepted Answer

Maximum value allowed per locker: 1,000€ .Prohibited: dangerous products, perishable goods, animals, weapons, illicit substances, flammable products.Do not leave any cash, identity papers, bank cards or personal keys.

Question 14

Liability and insurance

Accepted Answer

LOCKIN ensures the safekeeping and return of goods up to the maximum value (€1,000).Prohibited or misdeclared items are not covered.

Question 15

Protection of personal data

Accepted Answer

The data collected (name, surname, email, telephone, language) is used solely for booking management and access control.LOCKIN is committed to never reselling or sharing your data without consent.In accordance with the GDPR , you can request their deletion or modification at any time.

Question 16

Contact & Disputes

Accepted Answer

🌐 Website: www.lockin-lockers.com📩 Support via the website's contact form⚖️ Disputes: subject to French law🤝 Recourse to an accredited consumer mediator is possible

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